Wall to Wall Décor

Terms & Conditions

1. Definitions

  • “Website” refers to walltowalldecor.co.uk, the online platform operated by Wall to Wall Decor.
  • “Customer” refers to any individual or entity who browses, orders from, or otherwise uses the Website.
  • “Order” refers to a purchase made on the Website by the Customer.
  • “Product” refers to the custom neon signs and wall art offered for sale on the Website.

2. Use of the Website

  • The Customer agrees to use the Website only for lawful purposes and in accordance with these Terms and Conditions.
  • The Customer is responsible for all access to and use of the Website by any individual using the Customer’s account or password, whether or not such individual has actually accessed the Website.
  • The Customer shall not:
    • Use the Website for any illegal or unauthorized purpose;
    • Attempt to bypass or circumvent security measures in place on the Website;
    • Damage or interfere with the operation of the Website, including by using viruses, malware, or other malicious software;
    • Engage in any activity that is harmful or offensive to others.

3. Order Placement and Cancellation

  • All orders must be placed through the Website.
  • The Customer shall be responsible for ensuring that all information provided during the ordering process is accurate and complete.
  • Once an order has been placed, it cannot be cancelled or modified except as otherwise provided in these Terms and Conditions.
  • In the event of a cancellation or modification, the Customer may be charged a cancellation fee.

4. Shipping and Delivery

  • All Products are shipped direct from the manufacturer.
  • The estimated delivery time for each Product is stated on the Website.
  • The Customer shall be responsible for ensuring that there is someone available to receive the shipment at the designated address.
  • In the event of a failed delivery, additional charges may apply.

5. Returns and Refunds

  • If the Customer receives a defective or damaged Product, they must notify us within 24 hours of receipt.
  • We reserve the right to request proof of damage before processing any return or refund.
  • Returns are only accepted for Products that are defective or damaged.

6. Warranty and Liability

  • We warrant that all Products are free from defects in material and workmanship at the time of delivery.
  • The Customer’s exclusive remedy for any breach of warranty shall be the replacement or repair of the defective Product, at our option.
  • In no event shall we be liable for special, incidental, consequential, or punitive damages, including but not limited to loss of profits, business interruption, or loss of data.

7. Intellectual Property

  • The Website and all Products are protected by copyright law and international treaties.
  • The Customer agrees not to reproduce, modify, display, sell, or distribute any content from the Website without our prior written consent.

8. Changes to These Terms and Conditions

  • We reserve the right to amend these Terms and Conditions at any time without notice.
  • It is the responsibility of the Customer to periodically review these Terms and Conditions for changes.

9. Governing Law and Jurisdiction

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
  • Any disputes arising from or related to these Terms and Conditions shall be resolved through binding arbitration in the United Kingdom.

ACKNOWLEDGMENT
By accessing, browsing, ordering from, or otherwise using the Website, the Customer acknowledges that they have read, understood, and agree to our terms and conditions.